Privacy Policy

1. Introduction

Welcome to Porosimetry.com ("we," "our," or "us"). This Privacy Policy describes how we collect, use, disclose, and protect information that applies to our website, located at https://porosimetry.com, and any related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Request a Quote: Name, email address, organization, material type, and testing requirements
• Subscribe to Our Newsletter: Email address and optional name
• Contact Us: Name, email address, phone number (optional), and message content
• Download Resources: Name, email address, and organization (optional)

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information about your device and usage, including:

• Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps
• Device Information: Device type, unique device identifiers, and mobile network information
• Usage Data: How you interact with our website, including links clicked, time spent on pages, and navigation paths
• Cookies and Similar Technologies: As described in Section 4 below

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to our Services, such as:

• Analytics Providers: Google Analytics, which provides us with demographic and interest data
• Social Media Platforms: If you interact with our social media presence

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Improve Our Services

• Process and respond to your quote requests and inquiries
• Deliver technical resources, whitepapers, and downloads
• Send newsletters and updates (with your consent)
• Analyze usage patterns to improve website functionality and user experience
• Develop new features, content, and services

3.2 For Communication

• Respond to your comments, questions, and customer service requests
• Send you technical updates, security alerts, and administrative messages
• Provide information about our services, including testing methodologies and standards updates

3.3 For Analytics and Performance

• Monitor and analyze trends, usage, and activities in connection with our Services
• Measure the effectiveness of our content and resources
• Understand user demographics and interests

3.4 For Legal and Security Purposes

• Comply with legal obligations and respond to lawful requests
• Protect against fraudulent, unauthorized, or illegal activity
• Enforce our Terms of Use and other policies

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content.

4.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including security and accessibility features
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Performance Cookies: Collect information about how you use our website to improve performance

4.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our Services. You can manage your cookie preferences through your browser settings or by using our cookie consent tool.

To opt out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Website hosting and cloud storage providers
• Email delivery services
• Analytics providers (e.g., Google Analytics)
• Customer relationship management (CRM) platforms

These service providers are contractually obligated to use your information only as necessary to provide their services to us and are required to protect your information.

5.2 Legal Compliance and Protection

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Use or other agreements
• Protect the rights, property, or safety of Porosimetry.com, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process your information
• Legal, regulatory, and contractual obligations
• Whether we can achieve those purposes through other means

When we no longer need your personal information, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure server infrastructure with regular security updates
• Access controls and authentication mechanisms
• Regular security assessments and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights and Choices

8.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Restriction: Request that we restrict the processing of your information
• Portability: Request a copy of your information in a structured, machine-readable format
• Objection: Object to the processing of your information for certain purposes
• Withdraw Consent: Withdraw your consent to processing where we rely on consent

8.2 GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to lodge a complaint with a supervisory authority
• The right to receive information about automated decision-making, if applicable

8.3 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising your CCPA rights

8.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

8.5 Email Communications

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you service-related messages (e.g., responses to your inquiries).

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal information from the EEA, UK, or Switzerland to other countries, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

10. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.

11. Third-Party Links

Our Services may contain links to third-party websites, services, or resources that are not owned or controlled by Porosimetry.com. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services before providing them with your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. If we make material changes, we will provide additional notice, such as by email or through a prominent notice on our website.

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Website: https://porosimetry.com

We will respond to your inquiry as soon as reasonably possible, and in any event within 30 days.

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This Privacy Policy is provided for informational purposes and does not constitute legal advice. We recommend consulting with legal counsel if you have specific questions about privacy law compliance.